Privacy Policy

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Effective Date: 01 January 2025
Business Name: At Home Stays

At @ Home Stays, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you stay at our serviced accommodation or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and are registered with the Information Commissioner’s Office (ICO). We are also a member of the Property Redress Scheme (PRS), which ensures transparency and accountability in our services.

We may collect and process the following information:

• Identity Data – Name, title, date of birth, nationality.
   
• Contact Data – Address, email address, telephone number.
   
• Booking & Stay Information – Dates of stay, property details, payment information.
   
• Verification Data – Copies of ID (passport, driver’s licence) where required by law or booking platforms.
   
• Communication Data – Records of enquiries, complaints, or feedback.
   
• Technical Data – IP address, browser type, and usage data when using our website or booking system.
   

We use personal data to:

• Manage your booking and provide serviced accommodation.
   
• Verify your identity where required (for safety, legal, or compliance purposes).
   
• Process payments and invoices.
   
• Communicate with you before, during, and after your stay.
   
• Meet legal obligations, such as accounting, tax, and local council requirements.
   
• Handle complaints and disputes fairly via our PRS membership.
   
• Improve our services and customer experience.
   

We will only use your data where we have a lawful basis, including contractual necessity, legal obligation, consent, and legitimate interests.

We do not sell your personal information. We may share limited data with:

• Service providers (e.g., cleaning companies, maintenance contractors).
   
• Booking platforms (e.g., Airbnb, Booking.com, Expedia, etc.).
   
• Payment processors and banks for secure transactions.
   
• Government bodies or law enforcement when legally required.
   
• PRS in the event of a complaint or dispute.
   

• Booking records are retained for up to 7 years for accounting and tax purposes.
   
• Identification documents (where collected) are securely destroyed within 6 months after your stay unless required longer by law.
   
• Communication records may be stored for up to 2 years.
   

We implement appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
   
• Request correction of inaccurate data.
   
• Request deletion of your personal data (subject to legal obligations).
   
• Restrict or object to certain processing.
   
• Request data portability.
   
• Withdraw consent where processing is based on consent.
   

To exercise your rights, please contact us at: [Insert Contact Email].

If we operate a website, cookies may be used to improve user experience and track website performance. You can adjust cookie settings in your browser.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

AT Home Stays
Creative Industries Centre
Glaisher Drive
Wolverhampton
West Midlands
WV10 9TG
bookings@athomestays.co.uk
0113 460 1532

If you are not satisfied with our response, you have the right to lodge a complaint with the ICO (www.ico.org.uk).

We may update this Privacy Policy from time to time to reflect changes in legislation, regulation, or business practices. Please review it periodically.